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Update to Windows 8.1 failed Error Code: 0x80070004
10-19-2013, 08:46 PM
Post: #1
Update to Windows 8.1 failed Error Code: 0x80070004
I try to update Windows 8 to Windows 8.1 from the Microsoft store and get the following error message:
"This application wasn't installed - view details"
I click on "view details" it shows
"Something Happened and windows 8.1 couldn't be installed. Please try again. Error Code: 0x80070004"

Has anyone got the same problem with me? Please help.
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10-21-2013, 05:58 PM (This post was last modified: 11-01-2013 05:02 PM by blackguy.)
Post: #2
RE: Update to Windows 8.1 failed Error Code: 0x80070004
You should try one of these below methods and check if it resolves the issue.

(I updated the 3rd method)

Method 1:
The Windows store cache memory may cause the error.
You should reset Windows store cache memory and try to re- install Windows 8.1.

Follow below steps:
a) Press Windows + R key to open Run box.
b) Type WSReset.exe and press Enter.

Then try to re- install Windows 8.1 from Windows Store and check if it resolves the issue. If not, try the next method.

Method 2:
Did you install any anti-virus or security software on your PC? Try to uninstall or disable all of them first, and then re- install Windows 8.1 and check if it resolves the issue. If not, try the 3rd method.

Method 3:

Did you relocate/move the Users directory and/or the ProgramData directory to a disk drive other than the disk drive that contains the Windows 8 directory? For example you have the directory C:\Users set to D:\Users using a symbolic link.
If you did that “you will not be able to upgrade such installations to the next version of Windows
You can refer to this article for more information: http://support.microsoft.com/kb/949977/en-us

Open your System Restore and check if you created any restore points before moving the Users and/or the ProgramData directory. If you did, now choose that restore point and restore your computer. Then try to re- install Windows 8.1.

If you did not create any restore points before relocating, the solution for you is so simple, that is performing a clean install of Windows 8.1 instead of upgrading from Windows 8.


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10-21-2013, 06:06 PM
Post: #3
RE: Update to Windows 8.1 failed Error Code: 0x80070004
Thank you I will try.
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